Terms and conditions

TERMS & CONDITIONS

We hope at www.insinkerator.co.uk you will find our terms and conditions easy to understand. Our conditions comply with UK legislation and Distance Selling regulations. Please do not hesitate to call or email us if you have any questions. It is assumed by making an order, that you accept Insinkerator Online Terms and Conditions.

These Terms and Conditions do not affect your statutory rights as a customer.

CONTACT DETAILS

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Email: Insinkerator.uk@emerson.com



PRICES

All prices are in £ sterling and include VAT at the current rate. Prices may be changed without notice.

PRODUCT DESCRIPTIONS AND IMAGES

The majority of the products we display have a list of their main features, due to the nature of the products it is not possible to list their complete specification, errors may occur and will be corrected as soon as they are identified. Full product specification is usually available from the relevant manufacturers web site or brochure.

Images where shown are representations of the products offered and are largely sourced from the manufacturer. Colours and styles may differ from those of the actual product supplied due to image quality or availability.

PAYMENT

Payment can be made by Visa, Master Card, Delta or Maestro via our secure payment provider Sagepay.

AVAILABILITY

We do our very best to show only products we have in stock on our site (unless otherwise stated i.e. special orders). However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time.

If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order.

DISCOUNT CODES

Online discount codes are subject to Insinkerator discretion and can only be used online unless stated

SECURITY

We take every precaution to protect your information both online and offline. We believe that secure electronic privacy is crucial for the ongoing success of the Internet as a service, commercial, and entertainment medium.

Your privacy is our concern. Your credit card details are verified by Sagepay secure gateway. This means that we at Insinkerator do not see your credit card details at all.

COMPLAINTS PROCEDURE

In the event that we fail in meeting our high standards of customer service please contact our Customer Services department by e-mail customerservice@insinkerator.co.uk or call Customer Services on   (01923) 297880.

Alternatively you can write to us at:

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Please provide as much detail of your complaint as possible, including product details, dates and times of communication with our company where applicable.

We endeavour to respond to all complaints within 3 working days advising you the estimated time the complaint should take to resolve. We will also advise you of the progress of your complaint on a regular basis should it not be resolved within 7 working days.

GUARANTEE

All our products are supplied with a manufactures guarantee for a minimum period of one year from the date of delivery. These guarantees cover domestic use only and exclude faults caused by accidental damage, misuse or neglect.

RETURNS AND REFUNDS

We want you to be delighted with your order. If you wish to cancel your order you may do so at any time from the day you placed the order, up to 10 working days starting the day after you received the goods without reason.

Your cancellation request must be received in writing to:

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Or by email: Insinkerator.uk@emerson.com

A refund of all monies including postage and packing charges, will be made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost.

If you are not able to return the goods can arrange to collect the goods and deduct the direct cost from the refund.

You can return the goods to:

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Email: Insinkerator.uk@emerson.com

DAMAGED GOODS

On receipt of your goods from Insinkerator UK, please inspect and inform us immediately of any damages or missing items within 48 working hours. This does not affect your statutory rights as a consumer.

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Email: Insinkerator.uk@emerson.com
Opening hours - 9am to 6pm Monday - Friday (not including Bank Holidays)
Saturdays 9am - 5pm
Closed Sundays

FAULTY GOODS

If your goods develop a fault within 7 days of receipt please contact us to arrange return and inspection. Generally we will exchange or refund the item provided it is 'as new' and has no faults caused by accident, misuse or neglect.

You must notify us of any damages or missing items within 7 working days. This does not affect your statutory rights as a consumer.

If your goods develop a fault after 7 days and within its 12 months guarantee we will arrange to repair and return or replace the product to you free of charge.

This does not affect your statutory rights.

 

TIMES PROMOTION:

1. Offer only available to customers who use the discount code courtesy of The Times magazine.            

2. The offer entitles you to 20% off net price of all InSinkErator steaming hot water taps while stocks last - delivery costs may incur.            

3. By using this 20% off discount, the customer will be deemed to have accepted and agreed to be bound by these terms and conditions.

4. InSinkErator UK reserves the right to decline to accept orders where, in its reasonable opinion, a discount is invalid for the order being placed or is the subject of fraudulent activity.   

5. Promoter – InSinkErator UK, a business unit of Emerson Holding Company.  

6. Promoter reserves the right to change or cease promotion at any point.

7. These terms and conditions are governed in accordance with the laws of the UK.

8. The code is available for Taps only on the website.  

9. Offer in place between 18th April 2015 until 4th May 2015 inclusive.

 

For further information contact us:

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Email: Insinkerator.uk@emerson.com

Opening hours - 9am to 6pm Monday - Friday (not including Bank Holidays)
Saturdays 9am - 5pm
Closed Sundays

COMPANY

Emerson Commercial & Residential Solutions

Building 6 Suite 6

Hatters Lane

Croxley Green Business Park

Watford

Hertfordshire

WD18 8YH

United Kingdom

Tel: (01923) 297880

Email: Insinkerator.uk@emerson.com

A business unit of Emerson Electric UK Limited, registered in England and Wales No. 855587